配送ポリシー
ORDER PROCESSING
Orders are processed during our regular business hours:
Monday – Friday
Orders placed before 4:00 PM (WIB) will be processed on the same business day.
Saturday
Orders placed before 1:00 PM (WIB) will be processed on the same day.
Orders placed after the applicable cut-off time, on Sundays, or on Indonesian public holidays will be processed on the next business day.
Please note that processing times may be extended during promotional periods, product launches, high-volume sales periods, or public holidays.
Once your order has been processed and handed over to the courier, delivery time will depend on the selected shipping service and destination.
ESTIMATED DELIVERY TIMES
Estimated delivery times are calculated from the date your order has been processed and dispatched:
DKI Jakarta
Estimated delivery: 1–2 business days
Outside DKI Jakarta — Nationwide Indonesia
Estimated delivery: 2–5 business days
International Shipping
Estimated delivery: 7–10 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, courier service, customs clearance, shipping volume, weather conditions, public holidays, operational disruptions, or other circumstances beyond our reasonable control.
Tracking information will be provided where available.
INTERNATIONAL SHIPPING
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, any applicable duties, taxes, customs fees, or import charges are the responsibility of the recipient and are not included in the product price or shipping fee paid to VOTED.
Customs regulations vary by country. Customers are responsible for ensuring that the products ordered can legally be imported into their destination country.
Customs clearance procedures may cause delays beyond the estimated delivery time. VOTED is not responsible for delays caused by customs authorities or other government agencies.
SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please ensure that the recipient’s name, phone number, shipping address, postal code, and any other required delivery details are correct before completing your purchase.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or handed over to the courier, we may not be able to modify the delivery information.
VOTED cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
DELIVERY & COURIER DELAYS
Once an order has been handed over to the courier, delivery is managed by the selected shipping provider.
Occasional delays may occur due to weather conditions, traffic, high shipping volumes, public holidays, customs processing, courier operational issues, or other circumstances beyond our reasonable control.
If your shipment appears to be significantly delayed, please contact us and we will assist you in checking its status with the courier.
LOCAL PICKUP
Customers may arrange their own local pickup using GoJek, Grab, or another suitable local courier service.
Pickup is available during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (WIB)
Saturday: 9:00 AM – 1:00 PM (WIB)
Sunday & Public Holidays: Closed
PICKUP ADDRESS
VOTED HQ
Kompleks Alvita Blok Q No. 14
Kadank Jurank Creative Park, 2nd Floor
Sawah Baru, Kec. Ciputat
Kota Tangerang Selatan
Banten 15413
Indonesia
Phone / WhatsApp: +62 812 2000 4015
Please contact us before arranging a pickup to confirm that your order has been processed and is ready for collection.
Customers arranging their own GoJek, Grab, or other courier pickup are responsible for all applicable courier charges.
ORDER TRACKING
Where tracking is available, shipment and tracking information will be provided after your order has been dispatched.
Please allow some time for the courier’s tracking system to update after your shipment has been collected from us.
LOST, DAMAGED OR INCORRECT SHIPMENTS
If your order arrives damaged, contains an incorrect item, or appears to have been lost during delivery, please contact us as soon as possible.
Please provide your order number and, where applicable, photographs of the package, shipping label, and products received so that we can review and resolve the issue.
Claims relating to damaged, defective, or incorrect products will be handled in accordance with our Return & Exchange Policy.
SHIPPING QUESTIONS
If you have any questions regarding your order, shipping, delivery, tracking, international shipping, or local pickup, please contact us:
VOTED®
Email: info@votedofficial.com
Phone / WhatsApp: +62 812 2000 4015
Our team will assist you during our regular business hours.