プライバシーポリシー
OVERVIEW
This Privacy Policy explains how VOTED – PT. Konsep Satu Atelier (“VOTED,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, make a purchase, create or use a customer account, contact us, subscribe to our communications, or otherwise interact with our services.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
We are committed to handling your personal information responsibly and in accordance with applicable data protection and privacy laws.
1 — INFORMATION WE COLLECT
The personal information we collect depends on how you interact with VOTED and our website.
When you place an order or attempt to make a purchase, we may collect information including:
* Full name
* Email address
* Phone number
* Billing address
* Shipping address
* Order and transaction details
* Payment status or confirmation
* Delivery information
* Communications relating to your order
Payment information is generally processed directly by our authorized payment providers. VOTED does not ordinarily store complete credit or debit card details.
2 — HOW WE USE YOUR INFORMATION
We collect and process personal information where reasonably necessary to operate our business and provide our services.
Your information may be used to:
* Process and fulfill your orders
* Confirm and verify transactions
* Arrange shipping and delivery
* Send order and shipping updates
* Process returns or exchanges
* Respond to customer service inquiries
* Maintain customer accounts
* Detect and prevent fraudulent or unauthorized transactions
* Improve our website, products, and customer experience
* Analyze website performance and customer interactions
* Comply with legal, accounting, tax, and regulatory requirements
* Send marketing communications where you have subscribed or where otherwise permitted by applicable law
3 — CUSTOMER PROFILES & SHOPPING ACTIVITY
When you interact with our website, we may collect and store information about your shopping activity and preferences.
This may include:
* Products viewed
* Search activity
* Shopping cart activity
* Purchase history
* Website preferences
* Interactions with our website
* Customer account information
We use this information to understand how customers interact with VOTED, improve our website and products, and provide a more relevant shopping experience.
We do not sell your personal information to third parties.
4 — COOKIES & SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to operate correctly and improve your experience.
Cookies may be used to:
* Remember your preferences
* Maintain your shopping cart
* Keep you signed into your account
* Improve website functionality and performance
* Analyze website traffic and usage
* Understand how visitors interact with our website
* Measure the effectiveness of marketing activities
* Provide relevant content and advertising where permitted
You can control or disable cookies through your browser or device settings. However, disabling certain cookies may affect the functionality or performance of some parts of our website.
5 — WEBSITE ANALYTICS & TECHNICAL INFORMATION
When you visit our website, certain technical information may be collected automatically.
This may include:
* IP address
* Browser type
* Device type
* Operating system
* Internet service provider
* Referring and exit pages
* Pages viewed
* Date and time of visits
* Approximate geographic information
* General website interaction and usage data
We use this information for analytics, website administration, security, fraud prevention, performance monitoring, and improving our website and services.
6 — CUSTOMER SERVICE & COMMUNICATIONS
We may contact you using the information you provide to us, including by email, telephone, SMS, or messaging applications such as WhatsApp.
These communications may relate to:
* Order confirmations
* Payment information
* Shipping and delivery updates
* Returns and exchanges
* Customer service inquiries
* Account-related matters
* Important changes affecting our services
* Other communications necessary to complete or support your transaction
7 — MARKETING COMMUNICATIONS
If you subscribe to our newsletter, promotional communications, or other marketing updates, we may send you information regarding:
* New products and collections
* Product releases
* Promotions
* Special offers
* Events
* Collaborations
* Other VOTED news and updates
You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the communication or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related messages necessary to process your orders or manage your account.
8 — THIRD-PARTY SERVICES
We work with trusted third-party service providers to operate our website, process transactions, fulfill orders, analyze website performance, and provide our services.
These may include:
* Shopify and e-commerce technology providers
* Payment processors and payment gateways
* Banks and financial service providers
* Shipping, courier, and logistics partners
* Website hosting and infrastructure providers
* Analytics providers
* Customer service platforms
* Email and communication providers
* Advertising and marketing platforms
We share personal information with these providers only where reasonably necessary for them to perform services on our behalf or where otherwise permitted or required by law.
Third-party providers may process information according to their own privacy policies and legal obligations. We encourage you to review the privacy policies of services you interact with.
9 — SHOPIFY
Our online store is powered by Shopify.
Shopify provides the e-commerce infrastructure that enables us to operate our online store and process customer transactions. Certain personal information may therefore be processed by Shopify in connection with your use of our website and purchases.
Shopify’s processing of personal information is governed by its applicable privacy policies and terms.
10 — DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information where reasonably necessary:
* To process and deliver an order
* To operate our website and services
* To prevent or investigate fraud, abuse, or security incidents
* To comply with applicable laws or legal obligations
* To respond to lawful requests from government or regulatory authorities
* To protect the rights, property, or safety of VOTED, our customers, or others
* In connection with a legitimate corporate transaction, restructuring, merger, acquisition, or transfer of business assets
We do not disclose personal information to third parties for purposes unrelated to our business except with your consent or where permitted or required by law.
11 — INTERNATIONAL DATA PROCESSING
Some of the technology and service providers we use may operate servers or process information outside Indonesia.
As a result, your personal information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, we take reasonable measures to ensure that international transfers and processing of personal information receive appropriate protection.
12 — DATA SECURITY
We take reasonable administrative, organizational, technical, and physical measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
Payment transactions are processed through authorized payment providers using appropriate security technologies. We do not ordinarily store complete payment card information on our own systems.
However, no method of electronic transmission, internet communication, or data storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our website.
13 — DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
* Processing and maintaining transaction records
* Providing customer service
* Managing returns or exchanges
* Preventing fraud and resolving disputes
* Meeting accounting and tax requirements
* Complying with applicable legal and regulatory obligations
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.
14 — YOUR PRIVACY RIGHTS
Depending on applicable law and your circumstances, you may have rights concerning your personal information.
These may include the right to:
* Request information about personal data we hold about you
* Request access to your personal information
* Request correction of inaccurate or incomplete information
* Request deletion of certain personal information
* Withdraw consent where processing is based on consent
* Object to or request restriction of certain processing
* Unsubscribe from marketing communications
* Request other rights provided under applicable data protection laws
Certain requests may be subject to legal limitations. For example, we may be required to retain transaction information for accounting, tax, fraud-prevention, or other legal purposes.
To exercise a privacy-related right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
15 — CHILDREN’S PRIVACY
Our website and products are not specifically directed toward children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
16 — THIRD-PARTY LINKS
Our website may contain links to websites, platforms, or services operated by third parties.
VOTED is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.
17 — CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, legal requirements, or other operational reasons.
The latest version of this Privacy Policy will be published on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
18 — CONTACT US
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:
VOTED – Registered Trademark
Email: info@votedofficial.com
Phone / WhatsApp: +62 812 2000 4015
VOTED HQ
Kompleks Alvita Blok Q No. 14
Kadank Jurank Creative Park, Lantai 2
Sawah Baru, Kec. Ciputat
Kota Tangerang Selatan
Banten 15413
Indonesia